Terms of service

Terms of Service

Effective Date: 27.06.2026

Welcome to ZOYAK. By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our website or purchasing our products.

If you do not agree with these Terms, please do not use our website.

1. Account Terms

You may be required to create an account to access certain features of our website.

By creating an account, you agree to:

  • Provide accurate, complete, and up-to-date information.
  • Maintain the confidentiality of your account credentials.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

  • Prices are subject to change without prior notice.
  • Applicable taxes and shipping charges will be calculated during checkout.
  • Payment must be completed before an order is processed.
  • We reserve the right to refuse or cancel any order if payment cannot be verified or is unsuccessful.

3. Product Descriptions

We strive to ensure that all product descriptions, images, colors, sizing information, and pricing are accurate.

However:

  • Slight variations in color may occur due to screen settings.
  • Product dimensions may have minor manufacturing tolerances.
  • We do not guarantee that all information on the website is completely error-free.

If we discover an error in pricing or product information, we reserve the right to correct it and cancel or modify affected orders after notifying you.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Request additional verification before processing an order.

If your order is cancelled after payment has been received, a full refund will be issued using your original payment method.

5. Shipping and Delivery

Estimated delivery timelines are provided for convenience only.

While we make every effort to deliver orders promptly, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Incorrect shipping information
  • Circumstances beyond our reasonable control

Orders are generally processed within 3 BUSINESS DAYS unless otherwise stated.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses provided at checkout.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please refer to our dedicated Return & Refund Policy for information regarding:

  • Return eligibility
  • Refund timelines
  • Exchanges
  • Damaged or defective products
  • Non-returnable items

7. Prohibited Uses

You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:

  • Violating applicable laws or regulations.
  • Infringing intellectual property rights.
  • Uploading malicious software or harmful code.
  • Attempting unauthorized access to our systems.
  • Engaging in fraudulent transactions.
  • Interfering with the operation or security of the website.
  • Using automated tools to scrape, copy, or collect website content without permission.

Violation of these Terms may result in suspension or permanent termination of access.

8. Intellectual Property

All content available on this website, including but not limited to logos, trademarks, graphics, product images, text, designs, and other materials, is the property of ZOYAK or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ZOYAK, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use or inability to use the website.
  • Product misuse.
  • Delays in delivery.
  • Website interruptions or technical issues.
  • Loss of data, profits, or business opportunities.

Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for the applicable order.

Nothing in these Terms limits any rights that cannot be excluded under applicable Indian law.

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Any changes will become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: ZOYAK
Email: hizoyak@gmail.com
Business Hours: 10 am to 8 pm

Thank you for shopping with ZOYAK.