Shipping policy

Shipping Policy

Effective Date: 27.06.2026

Thank you for shopping with ZOYAK. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below for information about order processing, shipping, and delivery.

Order Processing

  • All orders are processed within 3 business days after payment has been successfully received.
  • Orders are processed on business days only (Monday–Friday, excluding public holidays).
  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed, it will be handed over to our shipping partner for delivery.

Shipping Methods

We work with trusted courier partners to ensure your order reaches you safely.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (where available)

The shipping method available for your location will be displayed during checkout.

Delivery Timeframes

Estimated delivery times are as follows:

  • Metro Cities: 3 to 5 business days
  • Other Cities & Towns: 5 to 7 business days
  • Remote Locations: 7 to 10 business days 

Please note that these are estimated delivery times and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout.

  • Standard Shipping: 0
  • Express Shipping: 0
  • Free Shipping: Available on all orders.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and tracking link.

You can use this information to monitor the status of your shipment until it is delivered.

If you do not receive your tracking details within 3 DAYS, please contact us at hizoyak@gmail.com.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes
  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our control

If your order is significantly delayed, we will do our best to keep you informed and assist you in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or undeliverable. Additional shipping charges may apply if a package needs to be re-shipped.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us at hizoyak@gmail.com. within 7 DAYS of the expected delivery date.

Please include:

  • Your order number
  • Photos of the damaged package or product (if applicable)
  • A brief description of the issue

We will work with our shipping partner to investigate the matter and arrange a suitable resolution.

International Shipping

Option 1 – If You Ship Internationally

We currently ship to selected international destinations.

  • Delivery times vary by destination and customs processing.
  • International shipping charges will be calculated at checkout.
  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's authorities.

Option 2 – If You Do Not Ship Internationally

At this time, we only ship within INDIA. We hope to expand our shipping destinations in the future.

Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: ZOYAK
Email: hizoyak@gmail.com.
Business Hours: 10 am to 8 pm

Thank you for choosing ZOYAK. We appreciate your trust and are committed to delivering your order with care.